Transparency
This page sets out how we are funded, what we publish, and when.
How we are funded
Platforms pay a fee for every case where the decision is against them, as Article 21 of the Digital Services Act requires. Those fees are fixed and published before any case begins, so no case is worth more to us than another. Our case decision-makers are paid against a published schedule with no success element, and we do not choose who is appointed to a case.
Impress Dispute Resolutions (IDR) was seeded out of Impress, a non-profit, community interest, independent press regulator in the UK, with the mission to ensure an empowered public have access to a trusted and resilient media and information ecosystem.
Platforms cannot fund us to take their side. We receive no funding from any online platform, and no platform has contributed to our set-up costs, our operating costs or the establishment of our panel.
What we publish
We report annually to Coimisiún na Meán on how the scheme is working, including the disputes we have received, their outcomes, how long they took and any problems we have identified. Our first report will be published in October 2027.
Case data and outcomes
We have not yet published any case data. Our first report covers the first 12 months and will be published in October 2027.
How we protect people’s privacy in what we publish
Case summaries are anonymised before publication. We remove anything that could identify you, the content in question, or anyone else involved.
Where case numbers in a category are too small for anonymisation to be reliable, we group or withhold the figures rather than publish something that could identify an individual.
We tell you at the end of your case what we intend to publish about it.
How platforms respond to our decisions
Our decisions are not legally binding. Platforms are legally required to engage with the process, but they are not required to act on the outcome.
So, we publish what they do. For every concluded case we record whether the platform accepted the decision, refused it, proposed something else, or did not respond at all. That record is published by platform, and it forms part of what we report to Coimisiún na Meán.
Regulators can investigate and fine platforms that repeatedly break the rules. Every case adds to the record they draw on.
We have no data to report yet. The first record will be published in October 2027.
Our certification
IDR is certified as an out of court dispute settlement body under Article 21 of the EU Digital Services Act.
| Certifying authority | Coimisiún na Meán, Ireland’s media and online safety regulator and Digital Services Coordinator |
| Certified from | 14 May 2026 |
| Certified until | 14 May 2031 |
| Scope | Content that is illegal under the jurisdiction of the Republic of Ireland, including hate speech, mis- and disinformation and sharing of non-consensual images and deepfakes. Categories include: data protection and privacy violations, illegal or harmful speech, intellectual property infringements, negative impacts on civic discourse or elections, non-consensual behaviours, including bullying or intimidation and certain categories of acts of violence. |
| Certificate | Download our certificate |
Read Coimisiún na Meán’s announcement of our certification →
Complaints about our service
If we handle a case badly, you can complain, and an independent reviewer who is not part of Impress Dispute Resolutions will look at it.
We publish how many complaints we receive and how many are upheld, alongside our case data. The first figures will be published in October 2027.
A dedicated form is in development. Until it is live, please email your complaint to help@impressdisputeresolutions.org, quoting your case reference number.
Annual report
Our first annual report will be published in October 2027. It will cover everything on this page, together with our report to Coimisiún na Meán.
Until then, Impress publishes annual reports on its own work.